Frequently Asked Questions

What are your hours of operation?

Monday to Friday – 7:00am – 6:00pm
Saturdays, Sundays and Holidays – Closed

What forms of payment do you accept?

We accept Debit, MasterCard, Visa, American Express and cash payments.
Sorry, we do not accept personal cheques.

Do i need a doctors referral?

You do not need a doctors referral to access our services.  At your initial assessment, the physiotherapist may ask you to go see your family doctor if they deem it medically necessary.

What do I bring to my first appointment?

Please bring your BC care card, preferred method of payment, your WSBC or ICBC claim number (if applicable) and appropriate clothing

Are your Treatment rooms private?

Yes, we care about your privacy and therefore every treatment room is behind a closed door.  Clients using the gym facilities will be in an open area, however this is away from the waiting room for your  privacy.

What do I wear?

Shorts and tank tops are always a good idea as it allows us to keep you comfortable while providing you with the best possible care.  There may be some circumstances where we may ask you to remove certain articles of clothing but we assure adequate draping will be provided

How are you different compared to your competitors?

Here at McCallum Physiotherapy we are told that we are different, but in a good way!  We have extensive knowledge in anatomy, advanced biomechanics, and clinical reasoning which is the foundation of a musculoskeletal diagnosis.  You will receive an experience that you will appreciate as our highly trained therapists will set you on the right path for recovery.  If for some reason we can’t help, we will always send you in the right direction.

Do you direct bill my extended health insurance plan?

We are in the process of converting over to direct billing.  These services should be available any day now.


You will be greeted by one of our Administrative Staff and asked to fill out some customer information, health screening forms and any applicable paperwork from ICBC or WSBC.  The physiotherapist will come greet your in the waiting room and bring you into a private treatment room where they will begin by asking you questions about your concerns and any relevant questions they have to help understand your situation.

The physiotherapist will then conduct a detailed “scanning exam” and biomechanical assessment to help determine the cause of your concerns.  They will then discuss with you the their findings, devise and initiate a treatment plan to your specific situation.